2018年9-12月的雅思口语题库已全面上线，本期牛学雅思君将为大家带来投诉维权的相关话题范文。话题是：Describe a complaint that you made and you were satisfied with the result，发生纠纷应该如何维权，投诉应该注意哪些问题，如何才能通过投诉得到好的结果。请看本期范文详解。

Describe a complaint that you made and you were satisfied with the result

You should say:

When it happened

Who you complained to

What you complained about

And why you were satisfied with the result

Part 3

Is it necessary for companies to set up customer service?

What products or services do people in your country like to complain about?

Do you think customers’ complaints will improve products or services?

Would you buy things in the shops which you have made complains before?

Are there any disadvantages to set up customer service?

雅思口语part2范文

On a recent flight from Los Angeles to New York, something went amiss. I used miles for a first-class ticket, and although I had booked my seat months in advance, when I tried to check in online 24 hours ahead, it told me to do so at the airport, always a bad sign.

在最近从洛杉矶飞往纽约的航班上，出现了一些问题。我用里程数买了一张头等舱的机票，虽然我提前几个月预订了座位，但当我在24小时前试着在网上办理登机手续时，它告诉我要在机场这样做，这总是一个不好的信号。

There was no seat for me. I asked what happened, but the ticket agent could offer no explanation. Instead of ranting and raving, I remained calm, went to the lounge and asked the front desk what could be done. I was put on a flight leaving 59 minutes after my original flight, same seat.

飞机上没有我的座位。我问发生了什么事，但票务员不能提供任何解释。我没有咆哮和抱怨，而是保持冷静，走到休息室，问前台我可以做些什么。后来我被安排乘坐59分钟后的另一班飞机上，坐了之前的位置。

Because the delay was less than an hour, the airline didn't owe me denied boarding compensation. Because I was polite about the situation, the lounge agent found me and handed me a $400 travel voucher anyway. Maybe I would have gotten the voucher even if I had ranted and raved. I suspect not.

因为航班延误不到一个小时，航空公司不欠我的登机费。因为我对这种情况很有礼貌，休息室的代理人找到了我，并递给我一张400美元的旅行代金券。如果我当时就咆哮也许我早就拿到这张代金券了，希望不是这样。

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